Yes! Rachel & Victoria was created with the mission to be 100% ethically sourced. We use only recycled gold and Honest Promise® diamonds (which are not just ethically sourced, but eco-friendly too!).
Honest Promise® diamonds are real diamonds that are grown above the earth. They are not diamond simulants… they are actual, real diamonds! Just as real as mined diamonds… their only difference is their point of origin. The analogy we like to use is: A flower grown in a greenhouse vs. a flower grown in the wild.
Honest Promise® diamonds are a curated selection of the highest quality of diamonds. They are all type IIA, meaning they are not exposed to nitrogen in the chemical process. Less than 2% of all earth-mined diamonds are type IIA.
All stones have a hardness factor based on the Mohs scale. While diamonds rank the highest (a 10), rubies and sapphires are close (they are both 9s), which makes them great choices. Many vintage engagement rings feature Emeralds or Opals as center stones; this is not recommended for a ring you plan to where every day as they are too delicate.
Yes! We have been a trusted retailer of fine jewelry for many years. We are so confident in the quality of our manufacturing that we offer a lifetime guarantee on wedding and engagement rings. If the issue you experience is due to manufacturing, Rachel & Victoria will cover the repair costs. Our warranty excludes coverage due to wear and tear and/or negligence. Any repairs or work not done by Rachel & Victoria will void this warranty.
Free! We offer free shipping on all engagement rings domestically.
For custom engagement rings, yes we ship internationally. Additional shipping rates may apply.
For all custom engagement rings, we require a 20% deposit upfront and the balance paid when the ring is complete prior to shipping.
For all items that have not been customized, you can return them for a full refund or credit within 10 days of purchasing. We do not currently offer exchanges at this time, so if you’d like to switch it for something else, please proceed with a refund and purchase the item you’d like in a new order. The customer is responsible for all shipping costs unless the item is damaged or we made a mistake. To start a return, please email us at firstname.lastname@example.org
Absolutely! That’s why we do what we do. We’d love to help you with any styling choices, free of charge.
Yes! We love creating custom necklaces and or earrings. This is a very popular choice for push presents!
Yes! We don’t want you to be nervous in any step of this process. We pride ourselves on not being “sales people”, but more like friends to help you along this journey. It can be an extremely overwhelming process, and we definitely don’t want to add any more pressure and stress. We want to provide you with the knowledge to move forward in the best way for YOU!